Returns & Exchanges

At Kate Backdrop AU, we want you to be completely satisfied with your purchase. If your backdrop doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive an authorization code.

• 2.
  Package Your Items

  Ensure the backdrop is in its original, unused condition and securely pack it in the original packaging to prevent damage during transit.

• 3.
  Ship the Return

  Affix the provided return label or ship the package to our designated Australian warehouse using a trackable shipping service.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.